keonahealth.comHealthcare CRM and Telehealth Triage Software - Keona Health

Phone Triage and Evisit Software - Keona Health Products Triage Software Patient Self-Scheduling Integration Intelligent Scheduling Knowledge Base Messaging Manager Overwatch Queue Manager Referral Service Symptom Checker Telemedicine Learning Resources Webinars Company News Your Path to Happy Patients Health Desk is a complete Healthcare CRM and telehealth platform designed to enhance safety and performance metrics at every level. Health Desk is the only holistic healthcare CRM built specifically to automate your healthcare workflows. Request a demo FIND OUT MORE SOME OF OUR CUSTOMERS Keona’s Health Desk product helps you: • Increase Patient Safety • Address Patient Needs Across All Channels • Boost Productivity at every Touchpoint • Automate Scheduling & Patient Access • Implement & Manage Holistic Telehealth • Reduce Liability & Unnecessary Risk. Our software takes best practices and automates them, offering a way for people to communicate with health professionals that is polished, seamless, and personal. Health Desk makes omni-channel patient access fast and simple By streamlining all of your remote workflows used to triage patients schedule their appointments, integrate telemedicine, and facilitate all of the services you provide. Focus on giving the patient the outstanding and personalized patient service experience they deserve, without all of the process overhead required by your existing systems. FULLY Integrated With Your apps One Streamlined Interface Integrated With all Your Unique Tools. With support for over 40 integrations , Health Desk is a next-generation Healthcare CRM that closely integrates with your other tools and software to provide users with a single seamless experience, eliminating the need to switch between disconnected applications, saving users time, and reducing error-prone data re-entry. Advanced Safety features designed to maximize your patient’s safety Safety Features at Every Touchpoint Telehealth carries inherent risks that must be thoughtfully considered. Protect your patients and your organization with a healthcare CRM designed to maximize safety at every step: ● Natural language algorithms help both patients and schedulers by flagging potentially high-risk and subtle cues that typically go unnoticed. ● Health Desk clearly guides your staff down the pre-approved process required to escalate the disposition. ● On-call providers are now literally a click away. ● Knowledge-base and geo-location tools already in the Health Desk platform will display all local urgent and emergency resources. ● e911 tool allows seamless call hand-offs the appropriate 911 facility. Automation tools to reduce handle times Customized for every workflow you support ● Reduce training overload and the mental fatigue created by disjointed process requirements. Health Desk is a sophisticated suite of automation tools that directs your staff via a dynamic page and guided scripts. ● Intelligent Scheduling enforces complex scheduling rules and hard-to-remember provider requirements. ● Contextual Knowledge Base puts information right at your users fingertips, while Clinical Decision Support tools guide Nurse Triage and prompt for easy Service Referrals. ● These are just a few of the many automation tools that are combined into a single, holistic and comprehensive telehealth experience. Patient Access enabling call-center touchpoint reduction Patient Access that works Patients have easier electronic access than ever to their healthcare. Yet most patient access channels are underutilized because the patient experience is disjointed, and creating a smooth experience is too expensive and difficult for the practice. New channels can only achieve adoption when the service provided meets or exceeds patient expectations. Health Desk improves the patient access experience, exceeding patient expectations and raising utilization. Learn more about Patient Self-Scheduling here . Remote Management delighting patients Remote Management for telehealth For the first time, management can access holistic reports that correlate telephone statistics with scheduling, nurse triage, provider paging, messaging, call outcomes, and chart health information, all updated daily. At an immediate practical level, you can manage your queues in real time, and coach remote staff as needed. See the power of Advanced Queues , Overwatch , and Healthcare CRM Business Intelligence . “We are seeing evidence that [Keona’s] approach improves response time, reduces cost, and increases patient and staff satisfaction. Their service has the potential of becoming the standard of care for phone triage in ambulatory care around the world.” John Thorp, Division Director, Women’s Primary Healthcare and Vice Chair for Research, UNC – Chapel Hill “Two more nurses telling us how wonderful Keona is only after 8 hours of use!!!” Julie Bray, Operations Director, Virginia Women’s Center “I like Keona because it is convenient for questions that deal with non-emergencies. I don’t have to wait on hold or explain my problem only to wait for a call back. I can ask my question without all of the other obstacles of a phone call and wait for the response.” Anonymous patient feedback SOME OF OUR INTEGRATION PARTNERS Request a demo × Keona Health 510 Meadowmont Village Circle Suite 250 Chapel Hill, NC 27517 919-246-8520 For Practices Learning Resources Company News Webinars © Copyright Keona Health...